Privacy Policy

Who we are

ZY Dropshipping operates zydropshipping.com and provides product sourcing, warehousing, fulfillment, custom packaging, shipping, and after-sales support. For personal information collected through this website, ZY Dropshipping acts as the organization responsible for deciding how and why that information is used.

You can contact us at info@zydropshipping.com or by WhatsApp at +86 13515876907.

Information we collect

Information you provide

• Contact details such as your name, email address, telephone number, or WhatsApp number.
• Business details such as your store URL, product links, target markets, monthly order range, and service requirements.
• Messages, files, packaging requirements, and other information you choose to include in an inquiry.
• Store or API information only when you request an integration and choose to provide the necessary details.

Information collected automatically

Our hosting and security systems may record basic technical information, including IP address, browser type, device type, requested pages, timestamps, referring pages, and security events. This information is generally collected through server logs.

Please do not send passwords, payment card details, government identification numbers, or other sensitive information through a general inquiry form.

How we use information

• Responding to inquiries: to review your request, contact you, and prepare sourcing, storage, packaging, fulfillment, or shipping information.
• Providing requested services: to set up and manage services, coordinate orders, communicate about delivery or after-sales issues, and maintain business records.
• Operating and protecting the website: to prevent misuse, investigate security incidents, maintain availability, and improve reliability.
• Meeting legal obligations: to comply with applicable accounting, tax, regulatory, dispute, or law-enforcement requirements.
• Marketing: only where permitted by law and, when required, with your separate consent. You can opt out of marketing messages at any time.

Depending on the situation and applicable law, our legal basis may be taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing legitimate business and security interests, or obtaining your consent.

When we share information

We do not sell personal information. We may share only what is reasonably necessary with:

• Website hosting, email, communications, security, form, or customer-management providers that process information for us.
• Warehouses, suppliers, logistics carriers, packaging partners, and technical integration providers when needed to prepare or deliver a service you request.
• Professional advisers such as legal, accounting, insurance, or compliance providers.
• Authorities, courts, regulators, or other parties when disclosure is required by law or necessary to protect rights, safety, and security.
• A successor organization if our business or relevant assets are reorganized, transferred, or acquired, subject to appropriate confidentiality safeguards.

Third parties that act independently, including WhatsApp, Facebook, Instagram, carriers, and ecommerce platforms, handle information under their own privacy terms when you choose to use their services.

International transfers

ZY Dropshipping supports customers and deliveries across multiple countries. Your information may therefore be processed in China or in other countries where our customers, service providers, warehouses, carriers, and partners operate. These countries may have different data-protection laws from your location.

Where applicable law requires it, we use contractual, organizational, or other recognized safeguards for international transfers and limit access to what is necessary for the stated purpose.

Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. We consider the status of an inquiry or business relationship, the need to maintain operational and dispute records, security requirements, and applicable legal, tax, and accounting obligations.

When information is no longer needed, we take reasonable steps to delete or anonymize it. You may also request deletion, subject to legal and operational exceptions.

Cookies and similar technologies

This website does not currently deploy analytics or advertising cookies. Basic server logs and technical resources may still process network information needed to deliver and protect the site.

Links to third-party websites and services may allow those providers to use cookies or similar technologies under their own policies after you open them. If we add non-essential analytics or advertising technologies in the future, we will update this policy and provide consent controls where required.

Your privacy rights

Depending on where you live and which laws apply, you may have the right to:

• Ask whether we process your personal information and request access to it.
• Correct information that is inaccurate or incomplete.
• Request deletion or restriction of certain processing.
• Object to certain processing, including direct marketing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of eligible information.
• Complain to a relevant data-protection authority.

To make a request, email info@zydropshipping.com. We may ask for reasonable information to verify your identity and protect your account or business information. We will respond within the period required by applicable law.

Where California privacy law applies, you may also request information about relevant collection and disclosure practices. We do not sell personal information or use it for cross-context behavioral advertising.

Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed completely secure, so please use care when deciding what to send online.

Children's privacy

Our website and services are intended for businesses and adults. They are not directed to children under 18, and we do not knowingly collect personal information from children through this website. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

Changes to this policy

We may update this policy when our services, technology, providers, or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be highlighted on the website or communicated directly when appropriate.